TillerStack helps you keep your connectivity promises.
Managing teams of telecommunications technicians across installations, repairs, upgrades, and outage response requires a Field Service Management software solution that’s purpose-built for the speed and scale of the modern telecom landscape. TSentra and Osra+ are designed to fully support the operational realities of telecom operators, ISPs, and network service providers.
Automate and streamline internal processes
Integrate seamlessly with your customers’ systems
Gain full visibility into company operations
Optimize deployment of field service technicians
Utilize remote experts, augmented reality, and AI resources
Improve response times, first-time fix rates, and customer satisfaction
From fiber splicing and tower maintenance to last-mile troubleshooting and network equipment repair, TSentra’s intelligent scheduling and dispatch capabilities automatically align work orders with technicians based on skill sets, location, availability, and priority. Real-time technician visibility and dynamic routing reduce response times, missed appointments, and costly repeat truck rolls—especially during service outages and peak demand periods.
TSentra delivers a mobile-first experience built for the realities of telecom fieldwork. Technicians can access job details, asset histories, and safety documentation directly from their devices, even in low- or no-connectivity environments. With Osra+, technicians can connect to remote expert support and AI-assisted resources to speed up repairs and improve first-time fix rates.
TSentra enables telecom service providers to gain real-time visibility into field operations across regions and service types. Performance dashboards track key metrics including SLA compliance, mean time to repair (MTTR), outage response times, and technician productivity. These insights enable proactive decision-making, improved resource allocation, and continuous service optimization, helping teams meet customer expectations and regulatory requirements.
TSentra is built to integrate with existing telecom technology stacks, including OSS/BSS platforms, CRM systems, inventory management, and network monitoring tools. This architecture creates a unified operational view that connects customer data, network assets, and field activity, reducing manual handoffs and accelerating issue resolution.
Whether managing large-scale fiber deployments, 5G infrastructure expansion, or ongoing network maintenance, TillerStack’s customizable solutions scale with your operation. We help telecommunications providers reduce operational costs, improve service reliability, and deliver an impressive customer experience.
